Dog Boarding Agency Ltd

TERMS & CONDITIONS

Your dog must be non-aggressive.  Should it show aggressive tendencies towards the dog carer or their family, you accept that he/she will be placed in a dog boarding kennel until your return and that this will be subject to a £20.00 transfer charge.

Should your dog’s behaviour become uncontrollable, destructive or unreasonable, you accept that he/she will be placed in a dog boarding kennel until your return and that this will be subject to a £20.00 transfer charge.  You agree to pay the cost of any damage caused by your dog to the carer’s home.

You agree for the agency to make any decisions regarding your dog’s health/welfare, providing it is acting in the best interest of your dog and is on the advice of a qualified veterinary surgeon. Alternatively, provide an emergency contact number for someone to make these decisions on your behalf. You agree to pay any vet bills that may be incurred on your return.

You agree that if you do not arrive on the start date of your booking, you will be liable for the full payment of £20 per day.

You agree that should you need to shorten your booking giving more than 2 weeks notice, we will refund any excess deposit paid less £20 administration fee.

You agree that should you need to shorten your booking giving less than 2 weeks notice there will be no refund of any deposit paid.

You agree that should you return from holiday early and decide to collect your dog before the end of your booking, you will not be entitled to any refund of any payment.

You agree that if you cancel your booking with less than 2 weeks notice you will lose your full deposit.

You agree that if you cancel your booking giving between 2 and 4 weeks notice you will lose 50% of your deposit.

You agree that if you cancel your booking giving more than 4 weeks notice you will receive a full refund of your deposit less £20.00 administration fee.

You agree that you are confirming your booking by paying the deposit by credit/debit card over the phone or, alternatively by paying online.  Only once a deposit has been received, will we release your carer’s details.

You agree that once you have been given your carer’s details, you will make an appointment to go and visit the carer with your dog within 7 days.

You agree to contact the agency within 3 days of meeting your carer if you are unhappy for any reason.  Failure to comply with the above will forfeit any possible refund.